Luke Shepherd
About
Living in Spain required me to learn how to conduct business in a second language, a skill that has since proved invaluable to me over the last decade of my career. Additionally, working internationally taught me how to negotiate with vendors inside of their cultural norms and how to design solutions with multi-language support. Besides fluency in a new language, I have navigated many different cultures, personalities, and teams. I also have exposure to a myriad of technical systems and software, and I have worked in both non-profit and for-profit businesses, navigating the unique requirements of those spaces.
In August 2023, I was impacted by company layoffs. This pushed me to reinvent myself, learn new skills, exercise old skills, and develop a new vision for my personal and professional goals. Within one year, I completely rebuilt my company, reshaped how it functioned, and began winning clients successfully.
Now I partner with ministry groups to build and optimize their media technology, fulfilling both my personal and professional goals.
Career Highlights
Recent Work
March 2020
Founded The Shepherd Network with the mission of helping ministry groups with media and technology, so that more people can hear The Gospel.
April 2024
Became the Head of IT at The Excellence Factory - a startup that helps entrepreneurs navigate the nuances of business while achieving their professional goals.
May 2025
Finished building studio and recorded a song for our son.
December 2025
Produced first audiobook on communication in relationships.
Project Highlights
Collaborative efforts with clients and other teams throughout my career
SaaS Analysis
Optimize email, CRM tools, and other platform integrations, while assessing license costs, saving nearly $20k annually in some cases.
IVR Call Flow Redesign
Work with stakeholders to streamline the customer experience when calling product support, reducing the time it took for a customer to reach an agent by 50% for faster help.
Server Infrastructure
Designed a server solution for LDAP, file sharing, remote access, and cloud backup that streamlined data flow to save over $15k for the project, and $3k in other costs annually.
Email Migration
Created self-service migration plan for about 40 international users that was completed in under two months, resulting in virtually no down time or data loss.
Skills and Software
An un-comprehensive list of special skills and software experience
Read, write, and speak Spanish | IT process and system design and deployment | Studio audio | Live audio | Video production | Google Workspace | Linux | Apple macOS | Jamf MDM | Slack | Dropbox | Talkdesk | Salesforce | Hubspot | Zendesk | Jira | UKG | Logic Pro X | DaVinci Resolve | Asset management | Project management | Stakeholder management | Global call center support