Luke Shepherd
About
Living in Spain required me to learn how to conduct business in a second language, a skill that has since proved invaluable to me over the last decade of my career. Additionally, working internationally taught me how to negotiate with vendors inside of their cultural norms and how to design solutions with multi-language support. Besides fluency in a new language, I have navigated many different cultures, personalities, and teams, working inside the nuances of the non-profit and for-profit space. I also have experience with a myriad of industry-leading technical systems and software, allowing me to quickly adapt to any environment.
My time in Spain also afforded me the opportunity to learn more about media production. I was able to use and learn modern tools, like the Adobe Suite, as well as work on some incredible vintage gear - the SSL 4000G console. These experiences formed a new passion for media in me that I have been able to develop since 2014.
In August 2023, I was impacted by company layoffs. This pushed me to reinvent myself, learn new skills, exercise old skills, and develop a new vision for my personal and professional goals. Within one year, I completely rebuilt my company, reshaped how it functioned, and began winning clients successfully.
Now I partner with ministry groups to build and optimize their media technology, fulfilling both my personal and professional goals.
Career Highlights
Moments that shaped my professional journey
December 2025
Produced first audiobook on communication in relationships.
April 2024
Became the Head of IT at The Excellence Factory - a startup that helps entrepreneurs navigate the nuances of business while achieving their professional goals.
May 2025
Finished building studio and recorded a song for our son.
March 2020
Founded The Shepherd Network with the mission of helping ministry groups with media and technology, so that more people can hear The Gospel of Jesus Christ.
September 2014
Moved to Madrid, Spain to work with a media production ministry that made films about Bible stories and docu-dramas about religious figures from history.
April 2018
Accepted a new job in a new-to-me industry - digital agriculture - working with executives, scientists, and engineers to help shape how farmers use technology on their farms.
Project Highlights
Collaborative efforts with clients and other teams throughout my career
SaaS Analysis
Optimize email, CRM tools, and other platform integrations for multiple companies of varying sizes, while also assessing license costs, saving nearly $20k annually in some cases.
IVR Call Flow Redesign
Work with stakeholders to streamline the customer experience when calling product support, reducing the time it took for a customer to reach an agent by 50% for faster help.
Server Infrastructure
Designed a server solution for LDAP, file sharing, remote access, and cloud backup that streamlined data flow to save over $15k for the project, and $3k in other costs annually.
Email Migration
Created self-service migration plan for about 40 international users that was completed in under two months, resulting in virtually no down time or data loss.
Shared Mailbox Optimization
Rebuilt the Shared Mailbox in M365 for the accounting department to streamline how and where they received invoices, payments, receipts, and other business-critical comms.
Global Mission Analytics
Lead an AI benchmarking project that evaluates LLMs in their ability and efficacy to help global missionaries and other faith-based organizations with data on how AI models respond to the Bible and its truth.
Media Portfolio
An outline of audio and video production work
Nearly 25 years recording and mixing audio on a variety of consoles and DAW tools, including Logic, Adobe Audition, and Pro Tools. I am also a certified audio engineer.
Nearly 25 years recording and mixing audio on a variety of consoles and DAW tools, including Logic, Adobe Audition, and Pro Tools. I am also a certified audio engineer.
As a musician of over 25 years, I have been able to create and help create beautiful works of sonic art, as well as having the opportunity to play with and create music with some incredible talent at unreal venues.
I have nearly 15 years of combined experience in video editing and work on film sets, including experience with industry leading tools, like DaVinci Resolve and Adobe Premiere. My film production experience spans from audio recordist, ADR recordist, PA, and everyone’s favorite: the clapper!
Skills and Software
An un-comprehensive list of special skills and software experience
Read, write, and speak Spanish | IT process and system design and deployment | Studio audio | Live audio | Video production | Google Workspace | Linux | Apple macOS | Jamf MDM | Slack | Dropbox | Talkdesk | Salesforce | Hubspot | Zendesk | Jira | UKG | Logic Pro X | DaVinci Resolve | Asset management | Project management | Stakeholder management | Global call center support